CEO of the tech company behind Hinge and Tinder set up an employee hotline where staff can DM him anytime: ‘No hierarchy. No filters. Just real input.’

As the top boss of their companies, CEOs often rely on layers of management to do their employee bidding—but Match Group leader Spencer Rascoff has broken down the barriers of command. The CEO said the best-kept secret in creating a great company is to encourage transparency, so he asked all his employees to start DMing him. 

“Any employee can message me with feedback, ideas, questions, or concerns,” Rascoff wrote in a recent LinkedIn post. “No hierarchy. No filters. Just real input.”

Rascoff reads every message: Ideas from confidential messages get shared broadly with staff, and when an employee includes their name, he’ll follow up with them directly. 

And the CEO isn’t all talk—he’s actually taking action when employees raise concerns or give valuable feedback. One DM from a young staffer even changed how he runs the business. 

“A Gen Z employee asked if we could use our Gen Z ERG as a real sounding board,” Rascoff continued. “I now meet with that group monthly, and their unfiltered perspective has directly influenced how I think about our products, culture, and user experience.”

The confidential employee hotline is one of the first ideas that ...