Burger King is testing AI headsets that will know if employees say ‘welcome’ or ‘thank you’

1 week ago 1

By DEE-ANN DURBIN, Associated Press

Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to customers.

Restaurant Brands International – the Miami-based company that owns Burger King, Popeyes and other brands – said Thursday it’s currently testing the OpenAI-powered headsets in 500 U.S. restaurants.

The system collects data on restaurant operations and shares it via “Patty,” a voice that talks to employees through their headsets. If the drink machine is low on Diet Coke, Patty will tell the store’s manager. If a customer uses a QR code to report a messy bathroom, the manager will be alerted.